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+91-120-4858585
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support@awapal.com
We build secure cryptocurrency wallet apps that safeguard privacy and secure coins against fraudulent access and unauthorized transactions. We understand the operational needs of businesses to provide efficient wallet development services with regulatory compliance. The array of our wallet development services include
Get directly connected to our highly trained support executives, who are ready to resolve your concerns on priority basis.
Premium Support responds within 30 min to all business-critical issues, and as soon as 2 hours for non-critical issues via ticket, e-mail or call.
24/7 coverage includes assistance for technical issues, scheduled outages and maintenance work to ensure you're business is fully supported at all times.
If an issue requires escalation to our development team, our experienced programmers ensure it receives priority placement in the escalation queue.
We provide merchant/point of sale development services involving end-to-end payment solutions to enable transactions in cryptocurrencies/fiats seamlessly.
| Feature Pricing |
SILVER Included |
Gold INR 45,000/- |
Platinum Contact us |
|---|---|---|---|
| Days & Hours of Operations | M-F, 9 HOURS | M-F, 12 HOURS | 24/7 + HOLIDAYS |
| During Hours of Operations | Yes | Yes | Yes |
| Ticket | |||
| Trouble Shooting Assistance | |||
| Online Chat | Yes | Yes | Yes |
| Video Conference | |||
| Remote Access Device | |||
| Phone Support | |||
| # Of Support Requests / Mo. | 10 | 25 | Unlimited |
| Initial Response Time (during business hours) | |||
| Severity 1: Critical to maintain business operations | 4 HRS | 2 HRS | 30 Min |
| Severity 2: Some impact to business operations | 8 HRS | 4 HRS | 1 HR |
| Severity 3: Minor to no impact to business | 2 Business Days | 1 Business Days | Same Day |
| Customer Support | |||
| Maximum # of named customer support administrators | 1 | 2 | 4 |
| Notification of Scheduled Maintenance*** | Yes | Yes | Yes |
| Notification of Any Cloud Platform Issues Maintenance*** | Yes | Yes | Yes |
Yes, your can get dedicated support resources for your running projects you can send us a email support@awapal.com and our support team will get back to you within 24 hrs.
We follow our escalation matrix 1. send us a email 2. you can call us on +120-4858585 3. you can connect with your project cordinator directly
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