We Help You Proactively Address Your Queries
Have Doubts in Mind? Need to Talk? Don't Panic as We Will be Happy to Help You in All Possible Ways. It's Simple & Easy to Reach us. You May Call us 24/7 and Clear Your Doubts.
Contact: +91-120-4858585, +91-9911886563
So, Finding it Difficult to Connect with us over the Phone or Not Able to Reach Us? No Worries, You Can Leave Your Message on Email & We Will Respond You in Least Possible Time.
Get directly connected to our highly trained support executives, who are ready to resolve your concerns on priority basis.
Premium Support responds within 30 min to all business-critical issues, and as soon as 2 hours for non-critical issues via ticket, e-mail or call.
24/7 coverage includes assistance for technical issues, scheduled outages and maintenance work to ensure you're business is fully supported at all times.
If an issue requires escalation to our development team, our experienced programmers ensure it receives priority placement in the escalation queue.
|Days & Hours of Operations||M-F, 9 HOURS||M-F, 12 HOURS||24/7 + HOLIDAYS|
|During Hours of Operations||Yes||Yes||Yes|
|Trouble Shooting Assistance|
|Remote Access Device|
|# Of Support Requests / Mo.||10||25||Unlimited|
|Initial Response Time (during business hours)|
|Severity 1: Critical to maintain business operations||4 HRS||2 HRS||30 Min|
|Severity 2: Some impact to business operations||8 HRS||4 HRS||1 HR|
|Severity 3: Minor to no impact to business||2 Business Days||1 Business Days||Same Day|
|Maximum # of named customer support administrators||1||2||4|
|Notification of Scheduled Maintenance***||Yes||Yes||Yes|
|Notification of Any Cloud Platform Issues Maintenance***||Yes||Yes||Yes|
|Pricing||Included||INR 45,000/-||Contact us|
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It is designed in a way that it is quite user friendly.
It has an intuitive interface. Each working component of the system has placed modular.
High end Software meeting international norms .
It is designed to operate at a high level of security to meet your needs.
Proactive support to address all your tech queries
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