Welcome to Awapal Support

We Help You Proactively Address Your Queries

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Want to talk with someone?

Have Doubts in Mind? Need to Talk? Don't Panic as We Will be Happy to Help You in All Possible Ways. It's Simple & Easy to Reach us. You May Call us 24/7 and Clear Your Doubts.

Contact: +91-120-4858585, +91-9911886563

Leave A Message send us on Email

So, Finding it Difficult to Connect with us over the Phone or Not Able to Reach Us? No Worries, You Can Leave Your Message on Email & We Will Respond You in Least Possible Time.

Email: support@awapal.com

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Why to choose premium support

Dedicated senior support team

Dedicated senior support team

Get directly connected to our highly trained support executives, who are ready to resolve your concerns on priority basis.

Faster SLAs

Faster SLAs

Premium Support responds within 30 min to all business-critical issues, and as soon as 2 hours for non-critical issues via ticket, e-mail or call.

24/7 Coverage

24/7 Coverage

24/7 coverage includes assistance for technical issues, scheduled outages and maintenance work to ensure you're business is fully supported at all times.

Priority Development Escalation

Priority development escalation

If an issue requires escalation to our development team, our experienced programmers ensure it receives priority placement in the escalation queue.

Support Service Packages

Feature SILVER Gold Platinum
Days & Hours of Operations M-F, 9 HOURS M-F, 12 HOURS 24/7 + HOLIDAYS
During Hours of Operations Yes Yes Yes
Email
Ticket
Trouble Shooting Assistance
Online Chat Yes Yes Yes
Video Conference
Remote Access Device
Phone Support
# Of Support Requests / Mo. 10 25 Unlimited
Initial Response Time (during business hours)
Severity 1: Critical to maintain business operations 4 HRS 2 HRS 30 Min
Severity 2: Some impact to business operations 8 HRS 4 HRS 1 HR
Severity 3: Minor to no impact to business 2 Business Days 1 Business Days Same Day
Customer Support
Maximum # of named customer support administrators 1 2 4
Notification of Scheduled Maintenance*** Yes Yes Yes
Notification of Any Cloud Platform Issues Maintenance*** Yes Yes Yes
Pricing Included INR 45,000/- Contact us

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