Get in Touch
Awapal Solutions Pvt. Ltd.
+91-9999952777, 
+447441926200 
awapalsolutions 
business@awapal.com 
Get in Touch
Have Doubts in Mind? Need to Talk? Don't Panic as We Will be Happy to Help You in All Possible Ways. It's Simple & Easy to Reach us. You May Call us 24/7 and Clear Your Doubts.
Contact: +91-120-4858585, +91-9911886563
So, Finding it Difficult to Connect with us over the Phone or Not Able to Reach Us? No Worries, You Can Leave Your Message on Email & We Will Respond You in Least Possible Time.
Email: support@awapal.com
Get directly connected to our highly trained support executives, who are ready to resolve your concerns on priority basis.
Premium Support responds within 30 min to all business-critical issues, and as soon as 2 hours for non-critical issues via ticket, e-mail or call.
24/7 coverage includes assistance for technical issues, scheduled outages and maintenance work to ensure you're business is fully supported at all times.
If an issue requires escalation to our development team, our experienced programmers ensure it receives priority placement in the escalation queue.
| Feature | SILVER | Gold | Platinum |
|---|---|---|---|
| Days & Hours of Operations | M-F, 9 HOURS | M-F, 12 HOURS | 24/7 + HOLIDAYS |
| During Hours of Operations | Yes | Yes | Yes |
| Ticket | |||
| Trouble Shooting Assistance | |||
| Online Chat | Yes | Yes | Yes |
| Video Conference | |||
| Remote Access Device | |||
| Phone Support | |||
| # Of Support Requests / Mo. | 10 | 25 | Unlimited |
| Initial Response Time (during business hours) | |||
| Severity 1: Critical to maintain business operations | 4 HRS | 2 HRS | 30 Min |
| Severity 2: Some impact to business operations | 8 HRS | 4 HRS | 1 HR |
| Severity 3: Minor to no impact to business | 2 Business Days | 1 Business Days | Same Day |
| Customer Support | |||
| Maximum # of named customer support administrators | 1 | 2 | 4 |
| Notification of Scheduled Maintenance*** | Yes | Yes | Yes |
| Notification of Any Cloud Platform Issues Maintenance*** | Yes | Yes | Yes |
| Pricing | Included | INR 45,000/- | Contact us |
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