Get Information & Lets Get In Touch With Our Team
We are bridging the gap between our client’s hypothetical ideas and the real product, therefore, talk to our developers here.
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Telephone
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+91 99999 52777
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Email
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WhatsApp
Fill out the form below and describe your growth concept will assist you in any way possible:
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Have Doubts in Mind? Need to Talk? We Will be Happy to Help You in All Possible Ways. It's Simple & Easy to Reach us. You May Call us 24/7 and Clear Your Doubts.
+ 9999952777
Having issues in project, send us on Email
So, Finding it Difficult to Connect with us over the Phone or Not Able to Reach Us? No Worries, You Can Leave Your Message on Email & We Will Respond You in Least Possible Time.
Why choose premium support?
AWAPAL offers "Premium Support" services that are tailored to the particular requirements of each client for larger clients implementing solutions globally.
Premium Support offers specialized help and troubleshooting to customers with large settings. Throughout your customer's journey, our Support Account Manager is available via phone and email to expedite your customer service.
Dedicated senior support team
Get directly connected to our highly trained support executives, who are ready to resolve your concerns on priority basis.
Faster SLAs
Premium Support responds within 30 min to all business-critical issues, and as soon as 2 hours for non-critical issues via ticket, e-mail or call.
24/7 Coverage
24/7 coverage includes assistance for technical issues, scheduled outages and maintenance work to ensure your business is fully supported at all times.
Priority development escalation
If an issue requires escalation to our development team, our experienced programmers ensure it receives priority placement in the escalation queue.
Support Service Packages
Affordable support service packages for seamless growth, Choose from a variety of service packages to match the demands of your business.
| Feature Pricing |
SILVER Included |
Gold INR 45,000/- |
Platinum Contact us |
|---|---|---|---|
| Days & Hours of Operations | M-F, 9 HOURS | M-F, 12 HOURS | 24/7 + HOLIDAYS |
| During Hours of Operations | Yes | Yes | Yes |
| Ticket | |||
| Trouble Shooting Assistance | |||
| Online Chat | Yes | Yes | Yes |
| Video Conference | |||
| Remote Access Device | |||
| Phone Support | |||
| # Of Support Requests / Mo. | 10 | 25 | Unlimited |
| Initial Response Time (during business hours) | |||
| Severity 1: Critical to maintain business operations | 4 HRS | 2 HRS | 30 Min |
| Severity 2: Some impact to business operations | 8 HRS | 4 HRS | 1 HR |
| Severity 3: Minor to no impact to business | 2 Business Days | 1 Business Days | Same Day |
| Customer Support | |||
| Maximum # of named customer support administrators | 1 | 2 | 4 |
| Notification of Scheduled Maintenance*** | Yes | Yes | Yes |
| Notification of Any Cloud Platform Issues Maintenance*** | Yes | Yes | Yes |
Frequently Asked Questions
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Can we get a dedicated resources for support?
Yes, your can get dedicated support resources for your running projects you can send us a email support@awapal.com and our support team will get back to you within 24 hrs.
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What communication tools do you use for tech support ?
We follow our escalation matrix 1. send us a email 2. you can call us on + 9999952777. you can connect with your project cordinator directly
