Want to talk with someone?

Have Doubts in Mind? Need to Talk? We Will be Happy to Help You in All Possible Ways. It's Simple & Easy to Reach us. You May Call us 24/7 and Clear Your Doubts.

+ 9999952777

support
support

Having issues in project, send us on Email

So, Finding it Difficult to Connect with us over the Phone or Not Able to Reach Us? No Worries, You Can Leave Your Message on Email & We Will Respond You in Least Possible Time.

support@awapal.com

Why choose premium support?

AWAPAL offers "Premium Support" services that are tailored to the particular requirements of each client for larger clients implementing solutions globally.

Premium Support offers specialized help and troubleshooting to customers with large settings. Throughout your customer's journey, our Support Account Manager is available via phone and email to expedite your customer service.

support team

Dedicated senior support team

Get directly connected to our highly trained support executives, who are ready to resolve your concerns on priority basis.

faster slas

Faster SLAs

Premium Support responds within 30 min to all business-critical issues, and as soon as 2 hours for non-critical issues via ticket, e-mail or call.

24/ coverage

24/7 Coverage

24/7 coverage includes assistance for technical issues, scheduled outages and maintenance work to ensure your business is fully supported at all times.

priority development escalation

Priority development escalation

If an issue requires escalation to our development team, our experienced programmers ensure it receives priority placement in the escalation queue.

Support Service Packages

Affordable support service packages for seamless growth, Choose from a variety of service packages to match the demands of your business.

Feature
Pricing
SILVER
Included
Gold
INR 45,000/-
Platinum
Contact us
Days & Hours of Operations M-F, 9 HOURS M-F, 12 HOURS 24/7 + HOLIDAYS
During Hours of Operations Yes Yes Yes
Email
Ticket
Trouble Shooting Assistance
Online Chat Yes Yes Yes
Video Conference
Remote Access Device
Phone Support
# Of Support Requests / Mo. 10 25 Unlimited
Initial Response Time (during business hours)
Severity 1: Critical to maintain business operations 4 HRS 2 HRS 30 Min
Severity 2: Some impact to business operations 8 HRS 4 HRS 1 HR
Severity 3: Minor to no impact to business 2 Business Days 1 Business Days Same Day
Customer Support
Maximum # of named customer support administrators 1 2 4
Notification of Scheduled Maintenance*** Yes Yes Yes
Notification of Any Cloud Platform Issues Maintenance*** Yes Yes Yes

Frequently Asked Questions

  • Can we get a dedicated resources for support?

    Yes, your can get dedicated support resources for your running projects you can send us a email support@awapal.com and our support team will get back to you within 24 hrs.

  • What communication tools do you use for tech support ?

    We follow our escalation matrix 1. send us a email 2. you can call us on + 9999952777. you can connect with your project cordinator directly