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|Days & Hours of Operations||M-F, 9 HOURS||M-F, 12 HOURS||24/7 + HOLIDAYS|
|During Hours of Operations||Yes||Yes||Yes|
|Trouble Shooting Assistance|
|Remote Access Device|
|# Of Support Requests / Mo.||10||25||Unlimited|
|Initial Response Time (during business hours)|
|Severity 1: Critical to maintain business operations||4 HRS||2 HRS||30 Min|
|Severity 2: Some impact to business operations||8 HRS||4 HRS||1 HR|
|Severity 3: Minor to no impact to business||2 Business Days||1 Business Days||Same Day|
|Maximum # of named customer support administrators||1||2||4|
|Notification of Scheduled Maintenance***||Yes||Yes||Yes|
|Notification of Any Cloud Platform Issues Maintenance***||Yes||Yes||Yes|
|Pricing||Included||INR 45,000/-||Contact us|
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