business@awapal.com |-
Awapal Solutions Pvt. Ltd.
business@awapal.com |
Get technical support, learn more about our products, and help expand your business.
Interested in Awapal software? Just pick up the phone to
chat with a member of our sales team.
Email: business@awapal.com
Contact: +91-9999952777, +91-120-4858585
Sometimes you need a little help from your friends. Don’t worry … we’re here for you. The Awapal support Team is ready to help you
Monday-Friday
Email: support@awapal.com
Contact: +91-120-4858585, +91-9911886563
Get directly connected to our highly trained support executives, who are ready to resolve your concerns on priority basis.
Premium Support responds within 30 min to all business-critical issues, and as soon as 2 hours for non-critical issues via ticket, e-mail or call.
24/7 coverage includes assistance for technical issues, scheduled outages and maintenance work to ensure you're business is fully supported at all times.
If an issue requires escalation to our development team, our experienced programmers ensure it receives priority placement in the escalation queue.
| Feature | SILVER | Gold | Platinum |
|---|---|---|---|
| Days & Hours of Operations | M-F, 9 HOURS | M-F, 12 HOURS | 24/7 + HOLIDAYS |
| During Hours of Operations | Yes | Yes | Yes |
| Ticket | |||
| Trouble Shooting Assistance | |||
| Online Chat | Yes | Yes | Yes |
| Video Conference | |||
| Remote Access Device | |||
| Phone Support | |||
| # Of Support Requests / Mo. | 10 | 25 | Unlimited |
| Initial Response Time (during business hours) | |||
| Severity 1: Critical to maintain business operations | 4 HRS | 2 HRS | 30 Min |
| Severity 2: Some impact to business operations | 8 HRS | 4 HRS | 1 HR |
| Severity 3: Minor to no impact to business | 2 Business Days | 1 Business Days | Same Day |
| Customer Support | |||
| Maximum # of named customer support administrators | 1 | 2 | 4 |
| Notification of Scheduled Maintenance*** | Yes | Yes | Yes |
| Notification of Any Cloud Platform Issues Maintenance*** | Yes | Yes | Yes |
| Pricing | Included | INR 45,000/- | Contact us |
E-38, Sector-63, Noida,
Uttar Pradesh - 201301, India
CONNECT WITH US
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+91-9999952777, +91-120-4858585 
+447441926200 
awapalsolutions 
business@awapal.com 